Shopping Policy & Payment

 

Return or Exchange Policies

Refund/Return & Exchange Policy

  1. Exchange is allowed for normal priced items only.
  2. Returns are not applicable for panties, accessories or items on sale/promotion.
  3. Only defective items and wrong size can be returned.
  4. Colors shown may have slight variance on different screens and colors may be portrayed with slight differences, especially on the brighter hues. Requests for return/ exchange due to such reason will be rejected.
  5. Kindly check with our customer service team to confirm if the item(s) can be exchanged by simply send us the proof of defective parts or ask us for the suitable size via email at nvstore.asia@gmail.com or WhatsApp at 011-2854-0473.
  6. We allow one-time exchange on the same item that you have bought but the return and resend shipping fee has to be borne by you and are not refundable.
  7. If the item is unavailable, we will refund you the purchase amount in the original method of payment.
  8. All the return/ exchange items must be in its original condition (tag attached, unworn, unwashed and unaltered). We reserve the right to reject such return/ exchange if the items are found not in its original condition.
  9. All return/ exchange items must be mailed back to us within seven (7) days of receipt.
  10. We strongly advise you to use a traceable shipping service or to purchase a shipping insurance if your shipping product is over RM 200. NV Store will not take any responsibility on the missing or lost items of your return.
  11. For return, kindly mail to:

Address: (Rigel) Shamelin Star , 36A, Jalan 4/19, Taman Shamelin Perkasa, 56100 Kuala Lumpur

Contact: 011-2854-0473

 

Shipping Policy

  • Poslaju-Peninsular Malaysia

  • Poslaju-Sarawak

  • Poslaju-Sabah

Free shipping for purchases above RM 100

How much is the shipping cost? 

  • RM 8.00


How many days does parcel post take to deliver?

  • 3-5 business days.

Tracking
The tracking number will be included in the shipping confirmation email. You can check the shipping status via https://www.tracking.my/couriers/poslaju

Sometimes the tracking number is not working yet because your order has just been placed. Try to check again in 24 hours and the information should be available.

Not receiving your parcel

Contact us and we will try our best to solve the issue. 

WhatsApp (011-2854-0473)

Email: nvstore.asia@gmail.com

 

CONTACT US

Bricks Avenue Trading (002880307-M)

H/P: +6011-2854 0473

Email: nvstore.asia@gmail.com

IF Pay by BANK DEPOSIT 

Bank Name: Hong Leong Bank
Account Name: Bricks Avenue Trading
Account Number: 262-00-02447-1

Once payment is made, please complete all particulars below and send to our Instagram inbox together with a copy or snap of Bank-in-slip.

1)Product Name:
2)Your Contact Name :
3)Your Contact Phone/WhatsApp Number :

 

 

PAYMENT METHOD (Online Banking/FPX)

IPAY88

iPay88 is a leading and award-winning regional Payment Gateway Provider in South East Asia. iPay88 offer credit and debit cards payment of Visa and Mastercard, local internet banking service such as Maybank2u, PBeBank, Cimb Clicks, Hong Leong Connect, Bank Islam, RHB now, Am online, Aliance Online, Affin Online, Bank Rakyat, MyBSN, UOB Online, MEPS FPX, Celcom AirCash and WebCash.

 

An order confirmation email will be sent to you via our site once we received your payment.

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